What is “My Account”?
The “My Account” section helps you with all your questions about your account, or problems using our website.
Go through our helpful FAQ page which can help you navigate through the ToolsOutdoors website to your account, to view your orders and even to update your account details; such as your password and so on. We're sure that you'll be able to find the answer you're looking for.
If you have already searched the FAQ section and haven't found the answer you're looking for, you are welcome to contact our dedicated Customer Support Team. You can contact us or send an email to us (email response time may take up to 3 business days), one of our team members will be there at your service to assist you.
Why do I need an account?
You can purchase on our website as a guest. However, it’s always advisable to have an account for your shopping.
It allows you to:
- Check the status of your current order and the order history;
- Contact Customer Support for general assistance;
- Check your shipping and payment information;
- Add an item to “My cart” so that you can purchase it in the future.
- Manage your coupons
It is convenient for a registered member to make orders and access some features of the Website. Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date.
What should I do if I forgot my password?
In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.
How do I complete the payment?
At ToolsOutdoors, we accept several payment methods. You can complete your purchase with PayPal or any major Credit or Debit Card provider.
All payments must be received in full prior to dispatch of goods or issuance of a coupon. In case if your payment is declined by your bank, credit card issuer, or our website, ToolsOutdoors will not fulfill your order.
How to redeem the coupon code?
Please click on “checkout” and fill in payment information, then click on “continue”, and you will be redirected to a new page where the coupon code can be redeemed. The code needs to be entered exactly as advertised with any capital letters and spaces.
About My orders
What is “About My Orders”?
The 'My Orders' section cover topics relating to the order you have placed on ToolsOutdoors. In the articles within this section, you will be able to find an answer to your questions;
If you have already searched the FAQ section and haven't found the answer you're looking for, you are welcome to contact our dedicated Customer Support Team. You can Contact Us or send an email to us (email response time may take up to 3 business days), and one of our team members will be there at your service to assist you.
Did I make an order successfully?
Once the payment completed, you will receive an order confirmation email, if not, please re-check in your “spam folder” or “my orders”.
Note: If you receive an email for your payment confirmation, do not panic. As your order is marked high risk due to a potential unauthorized payment, all we need is a confirmation email regarding your payment.
How to check my orders information?
Please kindly log in to your account, and click 'my orders'.
In 'my orders', you can check your order history (order number, total amount), order details (shipping address, size, color, quantity etc.) and order status. (Confirmed, processing, shipped)
What does my orders status mean?
The status of “confirmed (order received)” means you have successfully completed the payment, and your order is confirmed by ToolsOutdoors. Only under this circumstance, you are able to change your order details or cancel your order.
The status of “dispatching” means your order is in dispatch. At this stage, any request to cancel or change your order is invalid.
The status of “shipped” means your order is dispatched from our warehouse to the shipping address provided by you. Your order is on the way!
How to change or cancel my orders?
If you want to change or cancel your order, please contact us.
How long it takes for my orders to be dispatched?
The dispatch (or handling) time is the number of business days taken by ToolsOutdoors to fulfill the order after receipt of your cleared payment. ToolsOutdoors estimated dispatch time is 3-5 business days. Once the goods are shipped, you will receive an email including details regarding shipping confirmation, tracking number(s) and delivery time. You can also check the status in 'My Orders'.
About the Shipping
What is “About the Shipping”?
The "Shipping Information" section covers topics related to the actual delivery of your order. In the articles within this section, you will be able to find the answers to your questions.
If you have already searched the FAQ section and haven't found the answer you're looking for, you are welcome to contact our dedicated Customer Support Team. You can Contact us or send an email to us (email response time may take up to 3 business days), and one of our team members will be there at your service to assist you.
What shipping methods do you offer?
Standard International Shipping: Your order will be shipped to your doorstep in approx. 7-21 Days. There are no hidden charges.
We are currently working on an express option.
How long will it take to receive my orders?
Standard International Shipping: Your order will be shipped to your doorstep in approx. 7-21 Days. There are no hidden charges. If the package is not been delivered within this specified time, feel free to contact our customer support team for an update.
(Note: The shipping time does not include the dispatch time which is generally 1-3 business days.)
How to track my orders?
Once your order shipped out, we will send you a shipping confirmation email that includes your tracking number and tracking link which help you track your package. Alternatively you also can find the tracking number and tracking link under 'My Orders' section. Or simply track your order in the track my order page.
Once the shipping company provides the tracking number, we will send it to you as soon as possible.
Are there any additional fees involved in international shipping?
At ToolsOutdoors, Products shipped from overseas. In some cases, shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Unfortunately ToolsOutdoors has no control over these charges, nor can ToolsOutdoors estimate what the additional charges may be as customs policies vary widely from country to country. For more information Please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.