You can reach our support team for questions about Returns, Exchange and Refunds, ToolsOutdoors will respond within 24 hours.
You may return most new, unopened items with original tags and packaging, sold and fulfilled by ToolsOutdoors within 30 days of dispatch for a full refund. However, some products have different policies or requirements associated with them.
If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on the situation and the type of item you have purchased. We reserve all the rights to charge a handling fee on all items returned for non-quality issues.
If we shipped you the wrong item: You have two options: 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with our customer support team before sending the items back. In many cases, you have 45 days after dispatch of your order to contact our customer support and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions.
If an item is missing from your order: Contact our customer service team to inform about the missing item from your order. Once we confirmed that an item was missing, we will offer a full refund of the item value or initiate the replacement process.
If your package is lost during shipping: Contact Customer Support Team to inform us you didn't receive your package. Once we confirm with the courier company that your package is lost, we will offer a refund or resend the items.
If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. At the time of requesting refund, please provide the photographs clearly showing the problem with the item and your order number to our Customer Support Team. If you believe your item was damaged during shipping, Customer Support will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it’s damaged during shipping, you can reject it. ToolsOutdoors will ship you a new item at the earliest date possible.